“The highly polished confines of this modern corporate skyscraper are host to a frantic hostage rescue”
The conflict likely takes place in a commercial penthouse high atop an urban skyscraper.
According to signs found on the map, the penthouse is owned by Underhill & Murphy Agency.
- There was a glitch at the Terrorist spawn zone. There is a window cleaner scaffold located near the Terrorist spawn zone. Multiple players can collaborate to send a player above the map by using team collision to stack multiple players at that locations; this would allow the player to see and attack players below (as the rooftop is one-sided) without fear of returning fire. A video can be seen here. However, the glitch has since been patched.
- When Steam Universe was announced, Agency was featured as an example of community created content available to users.
- One of the signs featured on the revolving billboards in the Main Hall depicts a large arrow pointing at a small phrase: "You should probably focus on the enemy instead of reading signs".